From the first phone call to the final checkout, the service was impeccable. These are not just employees, they are like family. Honestly! Every person we encountered was cheerful, helpful and just darned NICE.
This is not a cookie-cutter chain hotel. It is gorgeous and charming and just plain quirky. Our room was nice and large, with a mini fridge, microwave and a coffee maker. There were not quite enough outlets in the room, but it was no big deal. The bed was comfy and well made with an inspirational card on the pillow, wishing us peace and happiness (see the picture). That was genuinely heartwarming, and I am not a sappy person! Overall the room was clean. The bathroom was dated. But it was extremely clean and did the best with the space that it could. Have to remember this hotel is from the 1920's. Big luxurious bathrooms didn't really exist. The hotel has done the best they can with this limitation!
Because of the weather, we ate in the restaurant. It was new years eve and they were having a buffet. It was "eh". For some odd reason, everything was super peppery. I like pepper, but it was like everything had 3 times more than it needed. Odd. My husband ordered off the regular menu and it was above average. The breakfast, however, was awesome. If I lived in that town, I would make it a destination. They have this beautiful breakfast buffet every morning, with really exceptional quality breakfast offerings.
Being NYE, it was busy and was really rocking. We could hear the party from the 5th floor, but it was faint. On a normal night I can't imagine one would hear a peep. The lobby was gorgeously decorated, and there is memorabilia and interesting stuff to see in every nook, crannie and hallway.
I would give this place 6 stars if I could. We will be back!